Elevating Patient Experience through Real-Time Feedback
Hospitals using our sentiment and responsive solutions see an average of 15% higher HCAHPS scores and 50% faster service response times. Those that use our noise sensors see a 50% reduction in noise complaints.
The Healthcare Industry Standard
Patient Sentiment Tracking
Real-time feedback stations capture patient emotions at the point of care, driving 15%+ improvements in HCAHPS scores. Nurses gain immediate visibility into distress points, from noise levels to wait times.
Hygiene Monitoring
HIPAA-compliant devices reduce infection risks while tracking cleanliness satisfaction—hospitals using these tools see 20% higher restroom hygiene scores.
Automated Alert Systems
Predictive alerts notify staff of urgent needs (e.g., spill cleanup, supply refills) in <30 seconds, reducing nurse non-clinical tasks by 30%.
Staff Efficiency & Burnout Reduction
By automating routine requests (linens, maintenance), hospitals cut preventable interruptions by 40%, freeing nurses to focus on critical care.
Cleanliness & Compliance
Real-time cleanliness feedback correlates with 25% faster service response times, ensuring consistent compliance with Joint Commission standards.
Reduce Escalations
Proactively address patient concerns before they escalate—by identifying frustration points (ie. long wait times, noise) in the moment, staff can intervene early, improving both patient satisfaction and staff morale.
“Having FeedbackNow in every room is like having a supervisor in every room. It enables us to respond instantly, recover service in the moment, and raise our game across the board.”
— Timothy Woodward, Environmental Services Director, Montefiore Health System
How Leading Hospitals are Transforming Patient Care
Resources
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