What We’re Announcing
Introducing FeedbackNow’s innovative program utilizing Meta's AI glasses to elevate on-site support experiences. By equipping our clients with these advanced Augmented Reality glasses, we ensure swift and seamless technical assistance. When on-site support is needed for our devices, there's no need to wait for a technician's visit. Instead, our tech support connects with your staff through the glasses, enabling real-time communication and visual sharing. This immediate, interactive approach accelerates issue resolution, making support as efficient and effective as possible.
Why This Matters Now
This program significantly reduces downtime and enhances operational efficiency by providing immediate support without the typical delays associated with on-site technician visits. By leveraging real-time, interactive problem-solving, clients experience minimal disruption, ensuring that their operations run smoothly and effectively with the least inconvenience.
Key Features & Innovations
- Real-Time Visual Support: Enables live video communication, allowing our tech support to see exactly what your staff sees and guide them through troubleshooting instantly.
- Immediate Issue Resolution: Reduces wait times by eliminating the need for technician travel, resolving issues swiftly and efficiently.
- Interactive Guidance: Provides hands-free assistance, allowing your staff to follow step-by-step instructions while keeping their hands free to work on the devices.
- Enhanced Troubleshooting Accuracy: Ensures precise problem identification and solution implementation through direct visual assessment and communication.
- Increased Operational Uptime: Minimizes disruption and downtime, keeping your operations running at peak efficiency without prolonged technical interruptions.
Why It Matters to Customers
With FeedbackNow-provided AI glasses from Meta and FeedbackNow staff trained to support clients in the field using these glasses, we can now offer the fastest, most efficient support experience by enabling real-time, visual remote assistance that eliminates delays and minimizes operational disruptions, making it a uniquely proactive and hands-free approach to troubleshooting. This is another example of FeedbackNow thinking innovatively to provide real-time service (as well as real-time feedback!).
Interested in learning more? Contact your FeedbackNow rep or email us at info@feedbacknow.com
Contact us to learn more about how FeedbackNow can help improve your customer experience and operations!
