Move HCAHPS from delayed reporting to operational action.
A short, intensive engagement that uses FeedbackNow’s real-time sensors and analytics platform to diagnose what’s holding your HCAHPS scores back, connect patient sentiment to operational cause, and hand your team a prioritized roadmap to lift targeted scores.
HCAHPS tells you what changed after the moment to fix it has passed.
HCAHPS arrives weeks after the patient has gone home, when memories have faded and the operational trail is harder to trace. Scores may slip on responsiveness, quietness, discharge information, cleanliness, or communication, but the report rarely shows which unit, shift, touchpoint, or staffing pattern caused it. Internal rounding and post-discharge calls help, but they don’t connect patient feeling to operational cause fast enough to protect CMS reimbursement, Star Ratings, and patient trust.
Roughly 12 weeks, 5 phases.
Discovery
We embed with nursing, operations, EVS, facilities, and patient experience teams. We map the patient journey, review 2 to 3 years of HCAHPS history, and pinpoint underperformance versus peer sets and CMS benchmarks.
Deployment
We install sensors at the touchpoints tied to your HCAHPS dimensions: patient room exits, nurses’ stations, restrooms, ED triage, imaging, lab waiting, discharge desks, cafeterias, and family waiting areas.
Live Measurement
The platform captures real-time sentiment continuously, at volumes HCAHPS cannot match. We add operational data including staffing ratios, call-light response, EVS schedules, and discharge patterns.
Diagnosis
Our analysts identify the specific drivers behind your weakest dimensions, such as a med-surg unit that sees score declines on Tuesday nights when charge nurse coverage changes.
Recommendation
You receive a ranked set of operational changes, each tied to an estimated HCAHPS impact and split into quick wins, workflow changes, and structural fixes.
Operational insights your leadership team can act on immediately.
Diagnostic and Analysis
Our analysts identify the operational drivers behind your weakest HCAHPS dimensions. Example: responsiveness scores drop on the third-floor med-surg unit during Tuesday night shifts because nurse coverage and call-light response times lag peak demand.
Recommendation
A ranked set of operational changes, each tied to estimated HCAHPS top-box lift, split into quick wins and structural fixes across nursing workflows, EVS response, discharge coordination, staffing, and patient communication.
Executive Insight Deck
A board-ready summary connecting patient experience performance to operational cause, CMS reimbursement exposure, Star Ratings, staffing efficiency, and patient retention trends.
Live Operational Dashboard
A real-time dashboard your hospital continues using after the engagement, showing live sentiment, touchpoint trends, unit-level heat maps, response patterns, and operational alerts tied directly to HCAHPS dimensions.
Diagnostic and analysis
Our analysts find the specific drivers behind your weakest dimensions. Example: Terminal B restrooms score badly between 4 and 8pm because the cleaning schedule lags peak passenger flow.
Recommendation
A ranked set of operational changes, each with an estimated ASQ impact, split into quick wins and structural fixes.
Higher scores. Faster reaction. Smarter operations.
Improve targeted top-box scores with data showing what moved them.
Support better Value-Based Purchasing and Star Ratings outcomes.
Address patient pain points before they become survey scores.
Align nursing, EVS, discharge, and support resources to real demand.
Connect patient experience investment to reimbursement, retention, and reputation.
Hospital leaders who own the score.
Hospital CEOs, COOs, CNOs, and patient experience leaders who want to improve HCAHPS performance and connect score movement to operational action.
A decade of measuring real experience.
We have measured real-world experience across hospitals, airports, and high-traffic environments for over a decade — helping teams connect live sentiment to operational improvement.
Ready to lift your HCAHPS scores?
Book a 30-minute discovery call. We’ll review your current HCAHPS challenges, operational bottlenecks, and patient experience goals — and determine whether the Accelerator engagement is the right fit for your hospital.
Hear Directly from Successful Businesses
Ready To Transform Foot Traffic Into Actionable Insights?
