Five-Star Service Backed by Five-Star Insights
From ski resorts to spa retreats and everything in between—transform real-time data into superior guest experiences.
Feedback that Empowers Your Hardworking Staff
Elevate Guest Satisfaction
From roadside motels to Michelin-starred hotels, capture, analyze, and act on guest sentiment at every touchpoint to consistently deliver 5-star experiences.
Optimize Staff Efficiency
Automated alerts, peak demand predictions, and location specific alerts for housekeeping, concierge, and customer service teams to reduce response times.
Boost Your Ratings
Catch negative experiences before they become bad reviews. Reduce low star ratings with immediate service recovery alerts, spotting and addressing bad service in the moment.
Holistic Service with Predictive Insights
Correlate guest sentiment with booking patterns and revenue data to adjust staffing before demand surges, identify high-value service differentiators, pre-empt negative reviews that impact occupancy rates.
Empower Staff to Deliver Peak Experiences
Frontline teams receive real-time praise and constructive feedback—turn every concierge, housekeeper, and instructor into a CX champion with actionable insights.
Turn Happy Guests into Return Customers
Our real-time sentiment analysis automatically identifies delighted guests, helping you pinpoint what you did right and investing in repeat business.
“Everything we do is to facilitate the life of our employees on site. FeedbackNow gave us the real-time insights we needed to take quick action, improve service quality, and celebrate team success. It completely changed the way we understand satisfaction.”
— Raoul, Facility Management Lead, Nestlé Vevey Campus
Exhibiting Excellence Across Guest Experiences
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