NEW YORK, NY — FeedbackNow has been awarded a contract by the U.S. Department of Veterans Affairs (VA) to deploy its Predictive Analytics Real-Time Feedback Solution at the Cleveland VA Medical Center. The award supports the VA’s initiative to enhance operational efficiency, hygiene, and service quality through smart, data-driven technology.
“This collaboration reflects our deep commitment to helping healthcare organizations operate more efficiently and focus their teams where they matter most — on patient care,” said Steve Peltzman, CEO of FeedbackNow. “Across the industry, we see nursing teams spending as much as 30 percent of their time on non-clinical tasks. By implementing our innovative real-time feedback and analytics solution, many of those operational and maintenance requests are automatically routed to the appropriate support staff. This not only frees up valuable time for nurses to focus on direct patient care but also creates a more productive and satisfying work environment for hospital teams overall.”
Under the one-year contract, FeedbackNow will improve VA maintenance operations by integrating feedback sensors with its AI-powered data analytics platform, which delivers actionable insights in real time. The upgraded system combines satisfaction feedback devices, janitorial/service request buttons, and stereoscopic people counter devices to create a comprehensive operational view of restroom conditions, traffic patterns, and service needs across the facility.
The enhanced solution enables the VA’s Environmental Management Service (EMS) teams to:
- Receive instant alerts for cleaning and restocking needs.
- Analyze usage and occupancy trends to optimize staffing and cleaning schedules.
- Use predictive analytics to anticipate high-demand periods and allocate resources proactively.
- Access a secure, web-based dashboard for centralized monitoring, analytics, and reporting.
FeedbackNow’s platform operates securely outside VA networks and does not store any personal or patient data. The contract also includes quarterly maintenance, inspection, and technical support to ensure continuous system performance.
About FeedbackNow
FeedbackNow is a global leader in real-time feedback and analytics solutions that help organizations improve operations, service quality, and customer satisfaction. Using AI, predictive analytics, and advanced data modeling, FeedbackNow transforms live feedback into actionable insights that drive smarter decisions and faster responses. Its technology empowers facilities teams, healthcare providers, and public institutions to monitor performance, anticipate needs, and deliver consistently high standards of cleanliness, safety, and efficiency. Learn more at www.feedbacknow.com.
Contact us to learn more about how FeedbackNow can help improve your customer experience and operations!
