Retail

Stay Ahead of the Shopping Curve with Real-Time, Predictive Insights

Make smarter decisions minute-by-minute with real-time customer sentiment and behavior tracking.

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Key Benefits

The Shopper Insights You’ve
Been Missing

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Optimize Foot Traffic Flow

Heatmap analytics reveal dead zones and hotspots, allowing strategic tenant placement and promotional activations that increase dwell time.

Elevate Cleanliness Standards

Smart restroom sensors and shopper feedback combine to reduce cleanliness complaints by 50% while optimizing janitorial routes.

Track Performance Insights

Benchmark store-level satisfaction scores to identify top performers and coach strugglers—helping landlords curate ideal tenant mixes.

Predictive Crowd Management

AI forecasts peak congestion before it happens—automatically triggering additional staff deployment, parking guidance, and promotional offers to smooth traffic flow.

Real-Time Retail Pulse

Live dashboards track satisfaction scores, complaint types, and facility issues across all stores and common areas—with alerts prioritized by revenue impact.

Executive Decision Intelligence

Customizable reports correlate CX data with sales performance, revealing which improvements drive the highest ROI—from bathroom upgrades to food court expansions.

Our Clients Say

“We have as a goal, increase the customer satisfaction. Your product permits us to control the quality of our work.”

— Grazia Panarisi, Service & Sustainability Manager, Grandi Stazioni Retail

Customer Success Stories

See Top Retailers Winning Over Their Shoppers Now

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Real-Time Customer Satisfaction Monitoring

As one of the leading supermarket chains in Central America, La Colonia has built its brand on customer loyalty and exceptional in-store experience.

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Prior to adopting FeedbackNow, the retailer relied on an internally developed feedback platform that struggled to deliver timely, actionable insights.

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77%

satisfaction score