Behind the Smileys

Improving Feedback with Behavioral Science Principles

At FeedbackNow, we are always looking for data-backed ways to improve operational excellence and the customer experience.

Surveys vs FeedbackNow – Which Tool is Best?

You know you need to be monitoring customer experience, especially when customer expectations are higher than ever and there are so many product and service options for them to choose from.

A New Chapter with a Spin-off and Series A Funding

As CEO of FeedbackNow, I’m thrilled to share some exciting news that marks a significant milestone in our company’s journey.

Real-Time Operations: The Tech Investment That Will Set Your Airport Apart

Innovative Ways Hospitals Are Improving Patient Experience

Creating meaningful patient experiences remains a top priority for healthcare organizations.

Can You Lower Costs by Improving Your Customer Experience?

There is a large body of evidence demonstrating a strong correlation between customer experience (CX) and revenue generation. Forrester’s research found companies that lead in customer experience outperform laggards by nearly 80%1.