Outcomes

The FeedbackNow Global Airport Index

A quarterly benchmark built from real-time traveler feedback, giving airport leaders a clearer view of performance across the passenger journey.

The Global Airport Index helps airport operations and customer experience teams understand how airports are performing right now, where friction is building, and how their results compare with peers across the industry.

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How it works

What is the Airport Index?

Why airport leaders use the Index

The Airport Index helps teams move beyond fragmented data and get a clearer operational picture. With each quarterly edition, airports can:

Benchmark performance against peer airports
Track change from quarter to quarter
Use real-time intelligence to support faster, smarter decisions
Give stakeholders a consistent measure of airport experience over time

CX Benefits

What Each Quarterly Report Delivers

Overall Benchmark Performance

A clear snapshot of how an airport is performing compared with peers across the FeedbackNow network. This helps leaders quickly understand current standing and identify whether performance is leading, average, or lagging.Text
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Patterns Shaping The Traveler Experience

Looks beyond individual touchpoints to reveal wider themes influencing how travelers perceive their journey. These patterns can help explain changes in satisfaction across terminals, services, and time periods.

Key Improvement Priorities

Points to the areas most likely to benefit from targeted action, resources, or process changes. This helps decision-makers prioritize investments that can improve performance and strengthen the traveler experience.

Emerging Operational Trends

Surfaces recurring patterns in passenger feedback and operational performance as they begin to develop. This gives airport teams the ability to respond early rather than waiting for issues to become larger problems.

Touchpoints Driving Gains Or Declines

Shows which parts of the traveler journey are contributing most to performance movement, whether positive or negative. These insights help teams focus on the specific locations or experiences influencing overall results.

Quarter-Over-Quarter Changes

Highlights the most important shifts from the previous quarter, including areas of improvement and decline. This makes it easier to spot momentum, emerging issues, and the impact of operational changes over time.Text
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