The FeedbackNow Global Hospital Index
A quarterly benchmark built from real-time patient feedback, giving healthcare leaders a clearer view of performance across the patient journey.
The Hospital Index helps hospital operations and patient experience teams understand how care environments are performing right now, where friction is emerging, and how their results compare across departments, facilities, and peer organizations.
What is the Hospital Index?
Why hospital leaders use the Index
The Hospital Index helps healthcare teams move beyond isolated scores and understand the operational story behind the patient experience.
With each quarterly edition, hospitals can:
- Benchmark patient experience performance across key care environments
- Compare performance across hospitals, departments, and peer organizations
- Track changes in satisfaction from quarter to quarter
- Identify areas of the patient journey creating the greatest friction
- Use real-time intelligence to support faster, more informed operational decisions
- Give stakeholders a consistent measure of patient experience over time
What Each Quarterly Report Delivers
Overall Benchmark Performance
Provides a clear view of patient experience performance across hospitals, helping leaders understand overall satisfaction levels and benchmark results against the wider healthcare network.
Patterns Shaping The Traveler Experience
Looks beyond individual touchpoints to reveal wider themes influencing how patients perceive their experience across care environments, services, and different stages of their journey.
Key Improvement Priorities
Identifies areas where focused operational improvements could have the greatest impact, helping hospital teams prioritize efforts around the issues that matter most to patients.
Emerging Operational Trends
Highlights developing trends in patient feedback and hospital performance, helping leaders recognize changing expectations, recurring challenges, and new opportunities to improve the patient experience.
Touchpoints Driving Gains Or Declines
Shows which hospital environments are contributing most to changes in satisfaction, helping teams understand where patient experience is improving and where additional attention is needed.
Quarter-Over-Quarter Changes
Compares performance with previous quarters to show how patient experience is evolving over time and where hospitals are seeing meaningful gains, declines, or greater consistency.
Quarterly Archive
The FeedbackNow
Hospital Index
Q2 2026
The FeedbackNow
Hospital Index
Q1 2026
