Customer Complaints are Just the Tip of the Iceberg
What you see (complaints, lost revenue) is just the tip of the iceberg—unlock precision solutions with real-time data and predictive analytics to solve the problems beneath the surface.
From Feedback to Flawless Experiences
Better Experiences, Powered by AI
Go beyond basic analytics with AI that anticipates needs, automates solutions, and continuously improves your CX.
- Proprietary models weigh 350+ different data types including dwell times, staff response rates, environmental factors, and semantic feedback patterns.
- Goes beyond alerts to recommend specific actions like optimal staff reallocation maps, priority cleaning schedules, service recovery protocols.
- Automatically detects and alerts on atypical wait time increases, abnormal cleanliness complaint spikes, and emerging negative sentiment keywords.
Always Listening, Always Improving
Feeds Your Revenue
Businesses with superior CX see 2X higher revenue growth and 60% increased spend per customer.
Higher Customer Satisfaction Scores
Do More With Less: Predictive CX tools lower resolution costs while improving satisfaction.
Higher Customer Retention
Great experiences make customers 6X more likely to stay and develop brand loyalty, which means increased ROI.
Improved Employee Satisfaction
Utilizes sensing to accurately detect individual foot traffic flow (entry/exit) with precision, outperforming traditional infrared or sonar sensors.
Stronger Brand Reputation
Satisfied customers are 6X more likely to recommend you—amplifying growth organically.
Consistent, Data-Driven Growth
A system that allows you to continuously listen to your customer unlocks perpetual operational improvements and revenue opportunities for the future.
“It wasn’t that staff were rude. They just didn’t realize how their tone was coming across. As soon as they saw the impact, they adapted—and the feedback changed immediately.”
— Raoul, Facility Management Lead, Nestlé Vevey Campus
Global CX Excellence
Go beyond basic analytics with AI that anticipates needs, automates solutions, and continuously improves your CX.
AI predicted concession demand
spikes with 88% accuracy.
Reduced preventable patient complaints by 35%
through predictive staffing.
Ask Us How You Can Turn Your Customer Feedback Into Revenue Growth
