Alert Notifications: Turn Feedback Into Instant Action
Real-time alerts mobilize your team before small issues become big problems—boosting satisfaction and loyalty.
Smarter Operations Start With Smarter Alerts
Prevent Small Issues from Escalating
Catch and resolve customer frustrations in real-time before they turn into negative reviews or lost business.
Boost Customer
Loyalty Instantly
Show customers their feedback matters by addressing concerns immediately—proven to increase repeat visits by up to [X]%.
Optimize Team Response Times
Automatically route alerts to the right staff members, cutting average resolution time from hours to minutes.
Data-Driven Decision Making
Make operational adjustments based on live customer sentiment rather than guesswork or outdated reports.
Competitive CX Advantage
Outperform competitors by fixing issues they don't even know about yet—staying ahead in customer satisfaction rankings.
Customizable Alert Thresholds
Set precise notification triggers (like "notify when satisfaction drops below 70%") using our alert simulator for perfect calibration.
Multi-Channel Notifications
Get critical alerts however you work best—via mobile push, SMS, or email to ensure no issue gets missed.
Seamless Shift Scheduling
Automatically route alerts to the right team members based on pre-scheduled shifts, ensuring 24/7 response capability without management overhead.
The Efficient Path From
Feedback to Fix
Types of Alerts
Red Peak
Identifies sudden surges in negative feedback, like multiple poor ratings within minutes, and immediately notifies managers via mobile/SMS to address critical issues before they escalate - perfect for detecting and resolving unexpected service breakdowns or crowd control problems in real-time.
Floating & Satisfaction
Continuously monitors customer satisfaction scores against customizable thresholds that automatically adjust for different locations and times, enabling teams to quickly identify and improve underperforming areas like checkout lanes or boarding gates before customer frustration builds.
Time
Ensures operational consistency by triggering alerts when key tasks exceed scheduled time limits, such as restroom cleanliness checks going overdue during peak travel periods, helping maintain service standards throughout the day.
Traffic
Tracks real-time visitor density patterns to prevent overcrowding, sending notifications when occupancy levels approach capacity at security checkpoints, retail areas or event spaces so staff can proactively manage flow.
Call-to-Action
Directly connects customers with assistance by instantly routing "Help" button presses to the nearest available staff member, complete with location details for rapid response to service requests.
“The problem was timing. We’d get feedback too late—or miss what was happening in real time.”
— Georgia World Congress Center
Hear Directly from Successful Businesses
Ready to Stop Customer Issues Before They Escalate?
