Capture feedback. Spot trends. Act fast.
Reduce churn, boost satisfaction, and make decisions backed by real-time data.
Improve Business Metrics with Real-Time Data
Real-Time Feedback Collection
Pinpoint dissatisfaction signals as they happen, enabling timely service recovery that boosts satisfaction scores by 15-30%.
Actionable Insights & Reporting
Leverage data-driven reports and analytics to understand sentiment trends and monitor key performance indicators.
Multi-Channel Feedback
Leverage digital or physical touchpoints to capture a variety of sentiment data—enabling predictive analytics and a 360° view of the customer journey.
Transform Raw Data Into Real-Time, Actionable Insights—All In One Platform
Create a personalized feedback experience that lets customers provide specific input in a way that best suits your business needs.
Advanced 3D imaging delivers pinpoint movement analytics—translating foot traffic patterns into real-time, actionable intel.
Track customer interactions and task times with one-touch buttons to help optimize staffing, improve service delivery, and enhance overall customer experience.
Precision acoustic monitoring identifies loud zones and enforces quiet thresholds—optimizing environments for better service.
Smooth Deployment, So You Can Focus on Your Business
Your assigned CX architect handles setup, integration, and team training—helping you implement tailored solutions seamlessly into your operations.
Training & Onboarding
Ongoing CX Support
Intuitive Plug-N-Play Installation
Trusted Across Industries
—Tailored to Your Needs
Healthcare
Hospitals using our sentiment and responsive solutions see an average of 15% higher HCAHPS scores and 50% faster service response times. Those that use our noise sensors see a 50% reduction in noise complaints.
Hospitality
From ski resorts to spa retreats and everything in between—transform real-time data into superior guest experiences.
Travel
Alerts for overcrowding, wait times, and sentiment drops help you act before passengers complain.
How Industry Leaders Are Transforming CX
“Everything we do is to facilitate the life of our employees on site. FeedbackNow gave us the real-time insights we needed to take quick action, improve service quality, and celebrate team success. It completely changed the way we understand satisfaction.”
— Raoul, Facility Management Lead, Nestlé Vevey Campus
Total visitors give feedback.
Touchpoints covered.
Total patients give feedback.
Improvement in patient feedback scores (HCAHPS Scores).
“Having FeedbackNow in every room is like having a supervisor in every room. It enables us to respond instantly, recover service in the moment, and raise our game across the board.”
— Timothy Woodward, Environmental Services Director, Montefiore Health System
