Products
Service Plans That Keep Everything Running
Our three Service Plan options pair software support with hardware maintenance to ensure your FeedbackNow deployment stays healthy, reliable, and continuously delivering the operational insights you depend on.
Collection
Service Plan Options
Silver
Our standard plan. Included with all subscription plans
A cost-effective option for deployments with simple support needs and low device attrition.
Included with all subscription plans
Support Request Response: 24 Hours
All Device Replacements*: Charged at 30%
All RMAs: 14 Days
Gold
Lower cost of ownership & faster time to Resolution
The best choice for customers who want better SLAs and a lower hardware replacement cost.
Support Request Response: 4 Hours
All Device Replacements*: 50% off Silver Rate
All RMAs: 5 Days
Platinum
Total cover and fixed-cost. Ideal for customers who want priority support.
The perfect option for fixed annual costs and expedited device replacements.
Support Request Response: 1 Hour
All Device Replacements: No charge
All RMAs: 24 Hours
Our Clients Say
“FeedbackNow’s services gave us real-time visibility into pain points we never saw before. We made targeted changes that improved patient satisfaction scores by 15%. It's become an essential part of how we run operations.”
— Tim Woodward, Director of EVS, Montefiore Health System
Let Our Experts Design Your Perfect Feedback Solution
