No More Guessing
Full Operational Observability in Real-Time
Customer experience and loyalty are decided in the moment. That’s why organizations need real-time, contextual and actionable data at their fingertips.
FeedbackNow Hub is an innovative and new operational observability platform, built around AI to elevate physical operations.
This, combined with a wide range of easy-to-deploy sensory devices, provides real-time, actionable notifications for operations and deep, AI-driven data insights for the business.
Anything else is just guessing.
Higher Customer Engagement. Lower Operational Cost.
Better Customer Experience.
The Operational Observability Stack
Reactive
Notify & alert in real-timewith context, location and the required action.Automate Work Order Management
Predictive
FeedbackNow learns how traffic, motion and environmental elements can impact customer experience. Be able to act ahead of time
Reflective
Visualize how customer experience has changed over time. Drill-down to understand issues at specific locations
Feedback
With simple physical buttons, people can give feedback instantly with no apps, phones, or cameras required. No personal information is collected, yet engagement is up to 80% higher than surveys, while capturing sentiment, context, and action in real time.
Physical
Digital
Contextual
Actionable
Environment, Motion & RTLS Sensors
FeedbackNow learns how traffic, motion and environmental elements can impact customer experience. Be able to act ahead of time
People
Track human presence and density across locations in real time.
Dwell & Occupancy
Measure how long people stay and how spaces are utilized.
Vehicles
Monitor vehicle flow, congestion, and movement patterns.
Noise & Weight
Monitor sound levels and load to detect disruptions, usage, and capacity in real time.
Real-Time Location
Pinpoint the exact location of assets, staff, and activity instantly.
Environment
Monitor environmental conditions to maintain safety, comfort, and compliance.
Used by Industry Leaders Since 2012
Top enterprises rely on FeedbackNow as the first—and most secure—data capture solution, streamlining solutions from collection to insights.
Attractions
From transit hubs to libraries, our durable buttons withstand heavy use while capturing data to guide service upgrades.
Hospitals
HIPAA-compliant touchless buttons in waiting rooms and discharge areas provide actionable patient insights.
Let Our Experts Design Your Perfect Feedback Solution