The new platform combines an AI predictive analytics engine with faster performance, greater agility, and cost-efficient scalability - cementing FeedbackNow’s leadership in real-time experience intelligence.
NEW YORK, December 3, 2025 – In an environment where speed, intelligence, and precision define operational success, delayed feedback is no longer acceptable. Traditional surveys that deliver insights days or weeks later can’t keep pace with the real-time demands of customers, patients, and travelers. Leading airports, hospitals, and retailers are rapidly shifting toward systems that deliver instant, actionable intelligence - powered by AI and real-time data.
FeedbackNow, a pioneer and global leader in real-time feedback solutions, today announced the launch of its V4 Platform, the company’s most advanced release yet and the new engine behind its global ecosystem of feedback solutions. The AI-powered engine transforms real-time feedback into foresight — helping organizations not only understand experiences as they happen but also anticipate them before they occur.
A New Era of Predictive Real-Time Feedback
The V4 Platform represents a major leap forward in speed, intelligence, and scalability, designed to turn raw feedback into predictive, decision-ready insights in seconds. Key advancements include:
- AI Predictive Analytics – A powerful intelligence layer that lays the groundwork to identify patterns and forecast experience trends before they happen, helping organizations act proactively.
- Faster, Smarter Performance – Built for speed and reliability, V4 processes and delivers insights at scale, enabling immediate action where it matters most.
- Modern, Intuitive Interface – A redesigned user experience makes insights more accessible and actionable across teams, locations, and departments.
- Agility for Continuous Innovation – With a flexible, cloud-based architecture, V4 enables faster rollout of new features, integrations, and AI capabilities.
- Cost-Efficient Scalability – Optimized for large, multi-site deployments, V4 supports complex enterprise environments with lower operational overhead.
Executive Perspectives
“Our mission has always been to help organizations capture and act on experience data in real time,” said Steve Peltzman, CEO of FeedbackNow. “With V4, we go beyond real-time - we move into the predictive era. This platform uses AI to transform experience data into foresight, helping our customers anticipate and respond faster than ever before. It’s a foundation for continuous innovation that keeps our clients ahead of evolving expectations.”
“The V4 Platform is the intelligence core that connects every part of the FeedbackNow ecosystem,” said Hunter Grant, CTO at FeedbackNow. “Across hospitals, airports, and retail networks, V4 continuously captures millions of data points and channels them into our AI predictive engine, revealing what’s coming next and enabling smarter decisions that enhance operations, compliance, and customer satisfaction. With V4, the future of experience data is here”
About the V4 Platform
The FeedbackNow V4 Platform powers the next generation of real-time feedback, combining AI, analytics, and scalability to deliver measurable impact across industries. V4 provides:
- AI-driven predictive models that identify trends and forecast operational outcomes.
- Enterprise-grade performance for large, distributed deployments.
- Modern, real-time dashboards and analytics interfaces.
- Seamless integration with existing workflows and enterprise systems.
- Optimized operational efficiency and reduced total cost of ownership.
With V4, organizations move from reactive data collection to proactive experience management, using AI to turn real-time signals into predictive insight and continuous improvement.
About FeedbackNow
FeedbackNow is the global leader in real-time feedback solutions, enabling organizations to capture, analyze, and act on customer, patient, and traveler experience data instantly. From the iconic Smiley Box® to the advanced six-button Smiley Box® and now the AI-powered V4 Platform, FeedbackNow continues to redefine how experience data drives operational excellence and satisfaction at scale.
Trusted by many of the world’s leading airports, hospitals, and retailers, FeedbackNow helps organizations modernize operations, improve satisfaction scores, and transform experiences with the power of real-time and predictive analytics.
Media Contact:
Kristin Oelke
Chief Marketing Officer
koelke@feedbacknow.com
+1 703 678 7707
Contact us to learn more about how FeedbackNow can help improve your customer experience and operations!
