Delayed passenger surveys create operational blind spots. When feedback arrives days or weeks later, the opportunity to correct the issue - and protect the passenger experience—is already lost.
AI-powered real-time feedback changes this model. FeedbackNow customers deploy feedback devices across high-impact airport touchpoints such as security, restrooms, baggage claim, gates, and concessions. As feedback is submitted, AI immediately analyzes sentiment, flags urgency, and detects emerging patterns across locations and time periods.
This enables airport teams to respond while the passenger is still on-site - often preventing minor issues from becoming major complaints.
Why it matters:
Faster response improves passenger flow, reduces escalations, and strengthens frontline accountability - without adding reporting burden.
Customer context:
FeedbackNow customers operating in busy transportation environments use real-time passenger insights to support daily operational decisions and maintain consistent service standards across terminals.
Industry insights for airport operators:
- Airport Council International highlights that airports using real-time passenger feedback improve service recovery and satisfaction scores.
- McKinsey & Company shows organizations using real-time analytics reduce customer dissatisfaction and operational friction.
Benchmark your performance:
Download the latest Quarterly Airport Index from FeedbackNow to benchmark real-time passenger feedback across critical airport touchpoints and identify improvement opportunities.
Contact us to learn more about how FeedbackNow can help improve your customer experience and operations!
