"SFO is very happy with our FlexBox installation. The customized options for dissatisfied guests are providing us with additional insight into issues that we knew were more complex than just cleanliness and wait-times. The high input rate by guests is providing our customer experience teams with robust data; data we use to address not only specific services issues at restrooms and checkpoints, but adjacencies that impact the customer experience in those places as well – equipment, maintenance, organization, and customer service. Great customer experiences are multi-dimensional. FlexBoxes support excellence by providing rich data about our most impactful journey moments."
- Chris Birch, San Francisco International Airport
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