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Behind the Smileys

Your hub for customer feedback strategies, industry trends, and stories that will make you smile.

November 12, 2024

Improving Feedback with Behavioral Science Principles

At FeedbackNow, we are always looking for data-backed ways to improve operational excellence and the customer experience.

Latest posts

September 3, 2024

Real-Time Operations: The Tech Investment That Will Set Your Airport Apart

October 27, 2023

Innovative Ways Hospitals Are Improving Patient Experience

July 21, 2023

Can You Lower Costs by Improving Your Customer Experience?

June 27, 2023

Surveys vs FeedbackNow – Which Tool is Best?

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September 21, 2022

Watch: Zoya uses FeedbackNow at the Airport in New Jersey

Meet Zoya, who rushed with her family to catch a flight at EWR Airport so they could make it in time to a wedding in #Toronto.

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Product
September 18, 2022

Rome International Airport on FeedbackNow

In Rome, and worldwide, we are considered a “fundamental solution” for teams striving to improve their passenger satisfaction scores.

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Product
September 17, 2022

ACI: Airports and Feedback featuring Steve Peltzman

In honor of the ACI (Airports Council International) expo this week, check out this blog about FeedbackNow at Airports from ACI World.

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Product
September 15, 2022

Milan Airports and FeedbackNow – Maximizing Passenger Satisfaction

We sat down with Delphine Hornez from Milan Airports to discuss FeedbackNow’s impact on her team’s ability to gauge passenger satisfaction across the various points of the airports.

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Product
August 15, 2022

Forrester CEO on Customer Obsession

Watch Forrester CEO George Colony speak to how FeedbackNow can drive customer satisfaction major ways.

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Opinions & Expertise
July 22, 2022

Intro to FeedbackNow

Check out our animated overview of all things FeedbackNow!

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