Today, FeedbackNow is proud to launch the inaugural FeedbackNow Hospital Index, a new quarterly benchmarking report designed to help healthcare leaders better understand patient experience performance across hospitals and operational care environments.
The Hospital Index was created in response to growing demand from healthcare organizations looking for more actionable operational insight into the patient experience - particularly as hospitals increasingly adopt real-time feedback solutions to improve responsiveness, HCAHPS performance, and patient satisfaction.
Over the past year, FeedbackNow’s quarterly Airport Index has helped operations and customer experience leaders benchmark performance trends across airports, passenger journeys, and service environments. Healthcare leaders began asking for similar operational benchmarking focused specifically on hospitals and patient care environments.
The result is the new FeedbackNow Hospital Index.
The Q1 2026 Hospital Index analyzes patient experience performance across:
- Emergency Departments
- Registration and Check-In
- Nursing and Care Stations
- Patient Rooms
- Imaging and Diagnostics
- Waiting Areas
- Food Service
- Parking and Arrival Experiences
The report also evaluates trends across hospital size categories and participating regional healthcare systems.
Most importantly, the Hospital Index is designed to help leaders move beyond static reporting toward operational action.
In healthcare today, patient expectations are rising rapidly - and patients increasingly evaluate care based not only on clinical outcomes, but on communication, responsiveness, cleanliness, wait times, and overall operational coordination.
Patient experience is now operational.
And increasingly, patient trust and loyalty are won in real time.
The Hospital Index was built to help healthcare leaders identify where friction exists across the patient journey, benchmark performance against peers, and prioritize operational improvements that improve both patient experience and organizational outcomes.
Download the Inaugural Q1 2026 Hospital Index
Read the Official News Release
As participation expands, FeedbackNow plans to publish the Hospital Index quarterly to help healthcare organizations benchmark trends, identify emerging operational pressures, and accelerate experience improvement initiatives across the care journey.
Contact us to learn more about how FeedbackNow can help improve your customer experience and operations!
