Thursday, May 28, 2026
FeedbackNow today announced the launch of the inaugural FeedbackNow Hospital Index, a new quarterly benchmarking report designed to help hospitals better understand patient experience performance across key operational and care environments.
The new Hospital Index was developed in response to growing customer demand from healthcare organizations seeking operational benchmarking and comparative insight to help improve patient experience in real time.
As hospitals increasingly adopt real-time feedback solutions to improve operational responsiveness, healthcare leaders are looking for better ways to benchmark performance across departments, facilities, and operational touchpoints - while also identifying where friction impacts patient trust, satisfaction, and loyalty.
The FeedbackNow Hospital Index was created to serve as a practical operational tool for hospital leaders responsible for patient experience, Environmental Services (EVS), nursing operations, facilities management, and clinical support services.
The inaugural Q1 2026 Hospital Index reveals an industry making measurable gains in patient satisfaction while simultaneously facing increasing operational strain in high-pressure care environments such as Emergency Departments, waiting areas, and large-scale hospital systems.
The Q1 2026 Hospital Index identified several emerging trends:
- Human-centered care environments continue to outperform highly transactional ones
- Emergency Departments remain the greatest operational pressure point
- Medium-sized hospitals currently outperform larger, more complex systems
- Operational factors such as waiting areas, parking, and cleanliness increasingly shape overall patient perception
The report is designed to help hospitals compare performance across:
- Emergency Departments
- Registration and Check-In
- Nursing and Care Stations
- Patient Rooms
- Imaging and Diagnostics
- Food Service
- Waiting Areas
- Parking and Arrival Experiences
The index also analyzes trends by hospital size and participating regional healthcare systems.
Importantly, the Hospital Index is intended to support healthcare organizations building operational improvement plans tied to:
- HCAHPS performance
- Patient satisfaction initiatives
- EVS and cleanliness programs
- Service recovery strategies
- Operational responsiveness
- Frontline engagement and accountability
The Q1 2026 Hospital Index will be published quarterly as participation continues to expand across healthcare organizations and hospital systems.
To download the inaugural Q1 2026 FeedbackNow Hospital Index, visit this link.
About FeedbackNow
FeedbackNow helps organizations improve operational performance and customer experience through real-time feedback and insight. In today’s environment, customers, patients, and loyalty are won - or lost - in real time. FeedbackNow enables healthcare organizations, airports, retailers, transportation providers, and other high-traffic environments to capture live feedback, identify operational friction quickly, and empower frontline teams to respond faster. By turning real-time insight into immediate action, FeedbackNow helps organizations improve satisfaction, strengthen loyalty, and create more connected experiences.
Contact us to learn more about how FeedbackNow can help improve your customer experience and operations!
