Feedback jetzt: Personenzähler
Machen Sie aus dem Tracking ein Geschäft mit Echtzeitüberblick darüber, wer genau einsteigt, aussteigt und konvertiert.
Beseitigen Sie blinde Flecken im Kundenverkehr
Präzise Verfolgung des Fußgängerverkehrs in Echtzeit — ohne die Komplexität.
Roughly 12 weeks, 5 phases.
Discovery
We embed with your operations, CX, and terminal teams. Map the passenger journey, pull 2 to 3 years of ASQ history, and pinpoint where you're underperforming versus your peer category.
Deployment
We install our sensors at the touchpoints that map directly to ASQ dimensions: security, restrooms, gate areas, F&B, immigration, baggage, retail. Each sensor is calibrated to the dimension it drives.
Live Measurement
The platform captures real-time sentiment continuously, at volumes ASQ cannot match. We add operational data like queue length, footfall, cleaning schedules, and staffing rosters, so we can connect feeling to cause.
Diagnosis
Our analysts find the specific drivers behind your weakest dimensions. Example: Terminal B restrooms score badly between 4 and 8pm because the cleaning schedule lags peak passenger flow.
Recommendation
A ranked set of operational changes, each with an estimated ASQ impact, split into quick wins and structural fixes.
Deliverables that go straight to the executive table.
Diagnostic and analysis
Our analysts find the specific drivers behind your weakest dimensions. Example: Terminal B restrooms score badly between 4 and 8pm because the cleaning schedule lags peak passenger flow.
Recommendation
A ranked set of operational changes, each with an estimated ASQ impact, split into quick wins and structural fixes.
Higher scores, faster reaction, smarter spend.
Higher ASQ scores on the dimensions you target, with the data to prove what moved them.
A stronger benchmark against peer airports in your category.
Faster operational reaction to passenger pain points before they become survey scores.
Smarter allocation of cleaning, staffing, and concession resources.
A board-ready story showing how CX investment translated into ranking, retention, and non-aero revenue.
Airport leaders who own the score.
Airport CEOs, COOs, and CX directors who care about ASQ ranking, have tried the usual tools, and still cannot tie score movement to the operational levers their teams control.
A decade of measuring real experience.
We have measured real-world experience at airports, hospitals, and retailers for over a decade. We embed with your team for the full engagement, run the diagnostic, and leave behind a working system and a team that knows how to use it.
“SFO is very happy with our Flexbox installation... Great customer experiences are multi-dimensional. Flexboxes support excellence by providing rich data about our most impactful journey moments.”
Airport Case Studies
14-Point Increase in Passenger Satisfaction
Real-time passenger feedback at Milan Linate Airport.
- Improved satisfaction scores by 14 points
- Captured over 10 million passenger interactions
- Helped teams identify and resolve issues faster
- Supported data-driven operational improvements
Operational Visibility Across the Traveler Journey
Passenger feedback transformed into actionable insight.
- Captured live passenger sentiment at key touchpoints
- Increased responsiveness to passenger concerns
- Supported continuous service improvement across terminals
- Created a more consistent traveler experience
Ready to lift your ASQ?
Book a 30-minute discovery call. We'll review your last 4 quarters of ASQ data and tell you, on the call, whether the Accelerator engagement is the right fit.
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