We are excited to honor Aéroports de Montréal (YUL) and ADM as a distinguished Vanguard Award winner in the 2025 FeedbackNow Real-Time Feedback Awards. Since 2017, YUL has embraced real-time passenger feedback as a cornerstone of its commitment to delivering world-class service and operational excellence.
With more than 350 FeedbackNow devices and QR codes deployed throughout the airport, ABM has built for YUL one of the most responsive and comprehensive passenger listening programs in North America. Each year, their real-time feedback program collects an impressive 1.3 million votes, empowering YUL to capture the voice of its travelers at scale.
The strength of YUL’s program lies in its precision and responsiveness: feedback triggers real-time alerts that are transmitted instantly to the right staff members, ensuring swift action where it matters most. From restrooms and security to concessions and gate areas, this system ensures that the passenger journey is continuously monitored and elevated.
This award celebrates ABM and Montréal Airport’s visionary leadership and its dedication to creating a seamless and enjoyable passenger experience. Congratulations to ADM & YUL, and to all of the 2025 FeedbackNow Real-Time Feedback Award winners, who are setting new standards in customer experience through the power of real-time insights.
Contact us to learn more about how FeedbackNow can help improve your customer experience and operations!
