2026 Innovations
Hardware-as-a-Service
Subscription-based pricing to support your business model
FeedbackNow is now offering an entire range of feedback, sensory and RTLS devices on a full subscription plan.
FeedbackNow’s LoRaWAN & BLE devices have internal power and were designed to be easy to install anywhere.
Now, without the upfront overhead of having to purchase devices upfront, we’ve made it easier than ever before for organizations to make the shift to full operational observability.
FeedbackNow offers a three-tier Service Plan, to help reduce the long-term cost of maintaining your deployment, or even provide full, fixed-price device coverage with a 24-hour RMA service.
Service Plans
No Upfront Hardware Charges.
No Fixed Annual Costs.
Full Device Coverage.
Silver
Included with all subscription plans
Service Request SLA: 24 Hours
Device Warranty: Included
Lost or Damaged Devices: Replaced at 30% of device subscription cost
Return Request (RMAs): 14 Days
The most cost-effective option for deployments with simple support needs & low device attrition.
Gold
Lower cost of ownership & faster time to resolution
Service Request SLA: 4 Hours
Device Warranty: Included
Lost or Damaged Devices: Replaced at 15% of device subscription cost
Return Request (RMAs): 5 Days
The best choice for customers who want better SLAs and a lower hardware replacement cost.
Platinum
Total device cover & fixed annual costs
Service Request SLA: 1 Hour
Device Warranty: Included
Lost or Damaged Devices: Fully Covered
Return Request (RMAs): 24 Hours
Ideal for customers who want priority support, fixed annual costs & expited device replacement.
Our Clients Say
“FeedbackNow’s services gave us real-time visibility into pain points we never saw before. We made targeted changes that improved patient satisfaction scores by 15%. It's become an essential part of how we run operations.”
— Tim Woodward, Director of EVS, Montefiore Health System
Let Our Experts Design Your Perfect Feedback Solution
