Tuesday, August 11, 2026
FeedbackNow today announced the release of the Q2 2026 FeedbackNow Hospital Index, the second edition of its quarterly benchmarking report designed to help hospitals better understand patient experience performance across key operational and care environments.
The latest Index brings encouraging news for healthcare organizations: overall patient satisfaction improved in Q2, with even stronger gains among hospitals represented in both Q1 and Q2.
With a second quarter of data now available, the FeedbackNow Hospital Index is beginning to provide healthcare leaders with a clearer view not only of how different hospital environments are performing, but how patient experience is changing over time.
The Q2 findings point to positive movement across several areas of the patient journey, while also highlighting opportunities for hospitals to build greater consistency across departments, facilities, and operational touchpoints.
The Q2 2026 Hospital Index identified several emerging trends:
- Overall patient satisfaction improved quarter over quarter
- Hospitals represented in both Q1 and Q2 recorded even stronger gains
- Emergency Departments showed improvement while continuing to represent an important opportunity for operational focus
- Human-centered care environments continue to perform strongly
- Larger hospital systems are making gains as performance evolves across hospital sizes
- Regional performance differences are beginning to emerge as the benchmark expands
- Operational touchpoints across the patient journey continue to play an important role in overall patient perception
The Q2 Index draws on more than 150,000 patient responses, providing an expanding view of patient experience across participating hospital environments.
As the benchmark develops, the Index is designed to help healthcare leaders responsible for patient experience, Environmental Services (EVS), nursing operations, facilities management, and clinical support services better understand where improvements are taking hold and where additional operational focus may have the greatest impact.
The report examines performance across key hospital environments and explores:
- Which hospital environments improved most from Q1
- Where opportunities for further patient experience improvement remain
- How performance is changing by hospital size
- Emerging differences across geographic regions
- Which operational touchpoints may deserve greater attention
- What quarter-over-quarter trends reveal about consistency and responsiveness across the patient journey
One of the key themes emerging from Q2 is the growing importance of consistency across the entire patient experience.
Patients experience a hospital as a connected journey — from arrival and waiting through clinical care, procedures, support services, and discharge. As overall satisfaction improves, the opportunity for healthcare organizations is to ensure those gains extend across as many patient touchpoints as possible.
The Hospital Index is intended to support healthcare organizations building operational improvement plans tied to:
- HCAHPS performance
- Patient satisfaction initiatives
- EVS and cleanliness programs
- Service recovery strategies
- Operational responsiveness
- Frontline engagement and accountability
The FeedbackNow Hospital Index will continue to be published quarterly as participation expands across healthcare organizations and hospital systems, creating an evolving benchmark of patient experience performance and operational trends.
Download the Q2 2026 FeedbackNow Hospital Index to explore the complete findings, benchmarks, and quarter-over-quarter trends.
About FeedbackNow
FeedbackNow helps organizations improve operational performance and customer experience through real-time feedback and insight. In today’s environment, customers, patients, and loyalty are won — or lost — in real time.
FeedbackNow enables healthcare organizations, airports, retailers, transportation providers, and other high-traffic environments to capture live feedback, identify operational friction quickly, and empower frontline teams to respond faster. By turning real-time insight into immediate action, FeedbackNow helps organizations improve satisfaction, strengthen loyalty, and create more connected experiences.
Contact us to learn more about how FeedbackNow can help improve your customer experience and operations!
