FeedbackNow has released the Global Airports Index, a comprehensive benchmark designed to help the aviation industry evaluate real-time airport performance around the world.
Built from millions of live traveler feedback votes processed through FeedbackNow’s predictive analytics AI platform, the Index provides a transparent, data-driven snapshot of how airports are performing based on real passenger sentiment collected in the moment.
A Benchmark - Not a Ranking
The FeedbackNow Global Airports Index is not a competition or award. It is a benchmark - a clear, comparable measure that shows how airports are performing in real time and how traveler experience differs across the globe.
By consolidating millions of feedback interactions into a single percentage score, the Index enables airports to:
- Understand how passengers are feeling at key journey stages
- Compare performance with global averages
- Identify areas where operational improvements can enhance traveler satisfaction
Download the Global Airports Index here.
Why FeedbackNow Created the Index
“For years, airport experience was tracked through delayed surveys that couldn’t reflect what passengers were feeling in the moment,” said Steve Peltzman, CEO of FeedbackNow. “The Global Airports Index gives the industry a trusted benchmark - grounded in real-time traveler voices -that helps airports see clearly where they stand and where they can improve.”
By sharing this one-time benchmark, FeedbackNow provides airports and aviation leaders with an opportunity to evaluate their current performance, reflect on global best practices, and plan for smarter, more responsive operations going forward.
Contact us to learn more about how FeedbackNow can help improve your customer experience and operations!
