Whats New in 2026
At-a-Glance
Customer experience and loyalty are decided in the moment. That’s why organizations need real-time, contextual and actionable data at their fingertips.
Therefore, FeedbackNow has made some big changes to their line-up for 2026
Here is a brief overview.
Get in touch to learn more!
Full Operational Observability with FeedbackNow Hub
FeedbackNow Hub gives organizations the ability to combine a wide range of easy-to-deploy sensory devices, provides real-time, actionable notifications for operations and deep, AI-driven data insights for the business.
Because anything else is just guessing.
Introducing the FlexBox
FeedbackNow SmileyBoxes have always helped organisations detect where and when negative customer experience occurs.
FlexBox can now tell you WHY, allowing operations teams to respond effectively in real-time. FlexBox+ supports NFC cards & tokens so that tasks and work orders can be captured and displayed.
FlexBox and FlexBox+ can connect to any FeedbackNow LoRaWAN gateway, have internal power, are IP67-rated for outdoor use
FeedbackNow becomes Hardware-as-a-Service
FeedbackNow is now offering on entire range of feedback, sensory and RTLS devices on a full subscription package.
FeedbackNow’s LoRaWAN & BLE devices have internal power and were designed to be easy to install anywhere.
Now, without the upfront overhead of having to purchase devices upfront, we’ve made it easier than ever before for organisations to make the shift to full operational observability.
Better still, FeedbackNow offers a three-tier Service Plan, to help reduce the long-term cost of maintaining your deployment, or even provide full, fixed-price device coverage with a 24-hour RMA service.
Environment, Motion & Real Time Location Services
Correlate feedback & customer sentiment with traffic, motion and environmental data. FeedbackNow’s expanded range of LoRaWAN and BLE sensors can automate actions and diagnose CX issues by helping organisation understand the root cause poor customer experience and act ahead of time.
People
Track human presence and density across locations in real time.
Dwell & Occupancy
Measure how long people stay and how spaces are utilized.
Vehicles
Monitor vehicle flow, congestion, and movement patterns.
Noise & Weight
Monitor sound levels and load to detect disruptions, usage, and capacity in real time.
Real-Time Location
Pinpoint the exact location of assets, staff, and activity instantly.
Environment
Monitor environmental conditions to maintain safety, comfort, and compliance.
Used by Industry Leaders Since 2012
Top enterprises rely on FeedbackNow as the first—and most secure—data capture solution, streamlining solutions from collection to insights.
Attractions
From transit hubs to libraries, our durable buttons withstand heavy use while capturing data to guide service upgrades.
Hospitals
HIPAA-compliant touchless buttons in waiting rooms and discharge areas provide actionable patient insights.
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