We are delighted to celebrate Marseille Provence Airport (MRS) as a Vanguard Award winner in the 2025 FeedbackNow Real-Time Feedback Awards. Long committed to passenger satisfaction, MRS has embraced real-time listening as a cornerstone of its service strategy, deploying a wide array of 200 FeedbackNow devices—including Smiley Boxes, in-out counters, traffic sensors, and Evo Boxes to capture the traveler experience at every step.
Following its successful renovation ahead of the Paris Olympics, MRS has established one of the most comprehensive real-time monitoring programs in aviation. Today, the airport tracks passenger sentiment across all major touchpoints—from restrooms and restaurants to security checks and baggage claim—ensuring that every moment of the traveler journey is measured, understood, and continuously improved.
The breadth of this deployment reflects MRS’s vision and leadership in using technology to elevate the airport experience. By uniting innovation with responsiveness, Marseille Airport has positioned itself as a benchmark for airports worldwide that want to deliver excellence at scale.
Congratulations to Marseille Provence Airport—and to all of our 2025 FeedbackNow Real-Time Feedback Award winners—for showing how real-time feedback can transform operations and create journeys that travelers truly enjoy.
Contact us to learn more about how FeedbackNow can help improve your customer experience and operations!
