2025 Winner: Flughafen Stuttgart

We are proud to honor Stuttgart Airport (STR) as a Growth Award winner in the 2025 FeedbackNow Real-Time Feedback Awards. As one of Germany’s busiest regional airports, STR has built its reputation on operational efficiency and traveler comfort — serving millions of passengers annually while striving to deliver a seamless journey from curb to gate.

Before adopting FeedbackNow, the airport relied on traditional surveys and delayed reporting to capture traveler sentiment. While these methods provided some insight, they lacked immediacy and left key questions unanswered: where exactly were passengers dissatisfied, and how could teams respond in real time to improve the experience?

To close this gap, Stuttgart Airport invested in a broad FeedbackNow deployment, placing devices across critical passenger touchpoints including restrooms, security, check-in counters, and terminal services. This wide-scale adoption has generated hundreds of thousands of feedback votes annually, creating one of the most dynamic real-time listening ecosystems in the German aviation sector.

The results have been transformative. Passenger feedback is now embedded as a KPI across departments, guiding decisions and enabling quick operational adjustments. Teams use the data not only to identify and resolve service gaps but also to validate the success of improvements in near real time. This growth-oriented approach has fueled measurable increases in traveler satisfaction, operational responsiveness, and overall service consistency.

As one of the first regional airports in Germany to implement real-time feedback at scale, Stuttgart Airport has established a sustainable engine for growth — linking customer insights directly to performance outcomes and reinforcing its position as a leader in passenger experience.

Congratulations to Stuttgart Airport for demonstrating how real-time feedback can drive operational excellence, sustained growth, and measurable improvements in European aviation.