We are proud to recognize TotalEnergies as an Innovation Award winner in the 2025 FeedbackNow Real-Time Feedback Awards. A global leader in energy and mobility services, TotalEnergies has redefined how real-time feedback can be applied at scale to transform customer experience.
In less than two years, the company has collected more than 18 million client feedbacks, an extraordinary achievement that underscores both the reach of its program and the commitment to listening to customers everywhere. By combining advanced alerts with tablet-based feedback solutions, TotalEnergies ensures that every voice is heard and acted upon in the moment—allowing teams to adjust operations instantly and deliver the seamless, reliable service that customers expect.
This innovative approach has embedded real-time responsiveness into the very fabric of TotalEnergies’ customer experience strategy. From fueling stations to retail touchpoints, the company has demonstrated how creative applications of feedback technology can improve satisfaction at massive scale while strengthening brand loyalty.
Congratulations to TotalEnergies for setting a new global benchmark in customer experience innovation—and to all of the 2025 FeedbackNow Real-Time Feedback Award winners who are proving the transformative potential of real-time listening.
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