What We’re Announcing
FeedbackNow is expanding its Support Services with a new three-tier structure—Guided Support, Priority Partner, and Bespoke Advantage—to deliver the right level of care and operational assurance for every customer.
This enhanced model ensures that every deployment, from single-site installations to global enterprise networks, receives the expertise, monitoring, and responsiveness required to maintain peak performance.
Why This Matters Now
As organizations scale their real-time feedback systems across multiple locations and functions, uptime, speed, and reliability have never been more critical. Our enhanced Support Services model provides flexibility, transparency, and control—helping each customer choose the tier that best aligns with their operational dependency on FeedbackNow.
Key Features & Innovations
1) Guided Support (Tier Three)
Description: Standard support provided with direct access to the FeedbackNow support team.
Benefits:
- Expert assistance when automation alone isn’t enough.
- Balanced option between cost control and dependable help.
- Provides escalation paths for complex issues.
Ideal for organizations that need reliable technical assistance and value expert guidance when required.
2) Priority Partner (Tier Two)
Description: Enhanced support featuring proactive monitoring and priority response.
Benefits:
- Faster turnaround times for critical incidents.
- Proactive monitoring minimizes downtime and disruptions.
- Human oversight ensures issues are resolved before they impact operations.
- Dedicated contact provides continuity of knowledge about your deployment.
Designed for organizations that rely on FeedbackNow for daily operational decision-making and performance tracking.
3)Bespoke Advantage (Tier One)
Description: Custom support designed for unique enterprise needs with a dedicated support agent.
Benefits:
- Dedicated support professional ensures personalized, consistent service.
- Bespoke solutions for specialized workflows, integrations, and compliance requirements.
- 24/7 high-availability coverage minimizes risk of downtime.
- Ideal for mission-critical environments or large enterprises running multi-site real-time feedback programs.
Why It Matters to Customers
Our enhanced Support Services model ensures that every customer — from a single hospital or airport to multinational retail groups — receives support tailored to their operational needs and business impact. Whether you need basic expert help, proactive monitoring, or dedicated, around-the-clock coverage, FeedbackNow ensures that your real-time feedback ecosystem runs flawlessly.
Customer Impact
Customers leveraging FeedbackNow’s managed support programs report:
- 99% device uptime, even across distributed environments
- Faster adoption of new features and innovations
- Reduced internal workload, as issues are resolved proactively
- Higher data reliability, leading to more confident decision-making
Our Commitment to Ongoing Innovation
At FeedbackNow, innovation extends beyond our products—it includes the way we serve our customers. Our new tiered support framework reflects our belief that continuous innovation must be matched by continuous service excellence. As our technologies evolve, our commitment to customer success evolves right alongside them.
Availability
The new Support Services tiers — Guided Support, Priority Partner, and Bespoke Advantage— are now available to all FeedbackNow enterprise customers. Contact your FeedbackNow representative to explore which level best fits your operational needs.
Reliability powers insight. With FeedbackNow Support Services, you gain not just a help desk — but a dedicated innovation partner focused on keeping your on-site feedback ecosystem modern, responsive, and resilient.
Contact us to learn more about how FeedbackNow can help improve your customer experience and operations!
