We’re proud to support the innovation agenda at San Francisco International Airport, where a new Airport Integrated Operations Center (AIOC) is redefining how airport operations are managed in real time.
As airports face increasing passenger volumes, operational complexity, and rising service expectations, SFO’s AIOC reflects a strategic shift toward centralized, data-driven airport management designed to improve coordination, responsiveness, and the passenger experience.
A Centralized Operations Center Built for Real-Time Visibility
The AIOC functions as a 24/7 command hub, bringing together security, emergency response, and operational teams into a single, integrated environment. This centralized approach reduces silos and enables faster, more informed decision-making across airport operations.
By sharing a common operational view, teams can respond more effectively to disruptions and maintain consistent service levels throughout the airport.
Proactive, Data-Driven Airport Management
Rather than reacting after issues occur, the AIOC is designed to anticipate operational challenges. By combining live operational inputs with historical data and analytics, airport teams gain early insight into congestion, service breakdowns, and emerging risks.
This proactive model supports smoother passenger flow from curbside and security through to boarding and departure, particularly during peak travel periods.
Designed for Collaboration and Future Growth
Purpose-built to support cross-functional collaboration, the AIOC is equipped with advanced workstations and shared operational tools that enable coordinated decision-making at scale.
This investment positions SFO to manage continued growth while maintaining high standards for operational efficiency, safety, and passenger experience.
Advancing the Future of Airport Operations
SFO’s AIOC represents a broader industry movement toward integrated operations and real-time operational intelligence. Airports that invest in visibility, coordination, and proactive management are better equipped to deliver reliable, high-quality passenger experiences.
At FeedbackNow, we’re proud to support airports like SFO as they modernize operations and connect real-time insight to meaningful, on-the-ground action.
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