We are thrilled to recognize Dakar Blaise Diagne International Airport (DSS) as a Growth Award winner in the 2025 FeedbackNow Real-Time Feedback Awards. In 2018, DSS became the first airport in Africa to deploy FeedbackNow, taking a bold step toward transforming passenger experience through the power of real-time insights.
From the beginning, Dakar embraced a holistic vision, rolling out FeedbackNow across the entire passenger journey. Today, travelers share their voice at every key touchpoint—including restrooms, check-in counters, retail areas, passport control, boarding gates, information desks, baggage claim, security checkpoints, VIP lounges, restaurants, and even prayer rooms. This comprehensive deployment ensures that no part of the journey is left unheard.
By capturing feedback everywhere that matters, DSS has empowered its teams to respond instantly, prioritize resources effectively, and continuously raise service standards. What started as a pioneering initiative in 2018 has grown into a mature program, driving measurable improvements in satisfaction and setting a new benchmark for airports across Africa.
Congratulations to Dakar Blaise Diagne International Airport for leading with vision and proving how real-time feedback can spark rapid wins and long-term transformation.
Contact us to learn more about how FeedbackNow can help improve your customer experience and operations!
