Monitor quality of interactions and assistance

MEASURE CONTINUOUSLY
  • Counter Solution installed at each service desk
  • Special features to prevent repeated votes from same patient
  • Immediate increase in care from service employees
HOW TO MEASURE
Analyze IN REAL-TIME
  • Exact identification of red and orange patients
  • Time interval analysis to identify weak points in the day, week
  • Internal and external benchmarks
HOW TO Analyze
DELIVER IMPACT
  • Identification of recurring challenges
  • New priorities in training needs
  • Implementation of best practices
HOW TO DELIVER
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