Insure satisfaction at finance aid, lodging, registrar, students affairs

MEASURE CONTINUOUSLY
  • Counter Solution installed at each service desk
  • Special features to prevent repeated votes from same student
  • Immediate increase in care from support staff
HOW TO MEASURE
ANALYZE IN REAL-TIME
  • Exact identification of underperforming services
  • Time interval analysis to determine weak points in the day, week
  • Internal and external benchmarks
HOW TO ANALYZE
DELIVER IMPACT
  • Identification of recurring challenges
  • New priorities in training needs
  • Determine concrete impact of improvements
HOW TO DELIVER
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