Reaching the 5 stars service level

MEASURE CONTINUOUSLY
  • Real-time data
  • Full set of equipment to fit all configurations
  • Locate areas of service needs
HOW TO MEASURE
ANALYZE IN REAL-TIME
  • Time interval analysis
  • Red and orange votes analysis
  • Campaign management per question
HOW TO ANALYZE
DELIVER IMPACT
  • Best practice evaluation
  • Increased reactivity in solving incidents
  • Prioritization of service improvement
HOW TO DELIVER
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