Monitor quality of interactions and assistance

MEASURE CONTINUOUSLY
  • Counter solution per desk
  • Special features to prevent repeated votes from same passenger
  • Immediate increase in performance from employees
HOW TO MEASURE
ANALYZE IN REAL-TIME
  • Identification of variation of votes
  • Time interval analysis
  • Internal and external benchmarks
HOW TO ANALYZE
DELIVER IMPACT
  • Identification of recurring challenges
  • New priorities in training needs
  • Implementation of best practices
HOW TO DELIVER
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