Monitor quality of interactions and assistance

MEASURE CONTINUOUSLY
  • Counter Solution per desk
  • Special features to prevent repeated votes from same passenger
  • Immediate, high level service from employees
HOW TO MEASURE
ANALYZE IN REAL-TIME
  • Exact identification of red and orange passengers
  • Time interval analysis
  • Internal and external benchmarks
HOW TO ANALYZE
DELIVER IMPACT
  • Identification of recurring challenges
  • New priorities in training programs
  • Implementation of best practices
HOW TO DELIVER
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