Get transparency on Handling agents performance

MEASURE CONTINUOUSLY
  • One device per counter for granularity of data
  • Plug and Play wireless devices
  • Real-time data, readily accessible
HOW TO MEASURE
ANALYZE IN REAL-TIME
  • Immediate alerts to react to incidents
  • Results by flight / team / counter
  • Correlation with wait time
HOW TO ANALYZE
DELIVER IMPACT
  • Team motivation and empowerment
  • Planning optimization
  • Strategy towards training
HOW TO DELIVER
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