Customer experience is determined by a host of factors such as:
Some you can control.
Some you cannot.
Visibility into all factors and how they interplay
With FeedbackNow Predict, clients can easily access and/or integrate with public & private data such as weather, foot traffic, and road traffic. Uncover hidden correlations and patterns. Act predictively, before greens start becoming red!
Correlate sentiment with any dataset
Add layers of intelligence to your existing sentiment data. Pair and analyze any dataset to gain insights into your business and operations with FeedbackNow’s API including factor data.
Create alerts and act before issues occur
Access any dataset tailored to your industry. Know what factors are likely to turn sentiment negative and act in the moment.
Improve CX before a customer knows there’s a problem
FeedbackNow has always empowered you to measure satisfaction. With FeedbackNow Predict, you can anticipate where sentiment is headed
Passenger experience is impacted by…
Shopper experience is impacted by…
Patient experience is impacted by…
Length of Stay
Staff Turnover During Stay
Availability of Amenities